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ASL RMA SYSTEM

Obviously we prefer our customers to deal direct with our vendors on RMA issues where possible. This is purely to decrease the turnaround time of the replacement back to you.
Although if you prefer to return back to ASL then please continue to fill out the online ASL RMA form, the link for which can be found at the bottom of this page, with a detailed fault description.

When completing an RMA form you must include:
  • Product code.
  • Serial number.
  • Fault description.
  • Invoice number.
  • Purchase date.
A Returns Authorisation Number (RMA no.) will be issued within 48 hours on receipt of a completed form.
A returns label will be faxed to you with your RMA please attach this to the outside of the box being returned.
RMA Numbers are valid for a maximum of 10 working days of issuing.
All items for return must be complete with their respective manuals, cables and disks.
Items suffering from physical damage must be reported to customer services within 24 hours of receipt.
Subsequent returns will be rejected if not supported by a customer services report.

3COM:

Warranty is held with 3COM direct, Customer must contact them on 08709093266 from day of purchase.
ABIT:

Customers must contact ABIT direct to get their boards repaired. Contact number is 01438 362088 or email returns@abitcomputer.co.uk
We only handle the warranty if it is DOA and they require an advanced replacement or credit.
APC (UPS):

Warranty is held with APC direct, contact them on 0800 2799254 from day of purchase.
A-TECH:

Warranty is direct, customer to contact the service centre (aardvark) on 01932 269258 or follow http://www.aardvark-technical-services.co.uk/page5.html for the online returns.
AVERMEDIA:

Warranty is 1 year RTB for replacements
BELKIN:

Warranty is held with Belkin direct; Customer must contact them on 00 800 22 355 460
BT:

Warranty is 1 year RTB with us for replacements.
BTC:

Warranty is 1-year RTB. Replacements will be code X only.
BULLGUARD:

Warranty is 1 year RTB for replacements
CISCO:

Standard warranty is 90 days, different products may have longer but this will be stated on our sales order.
CLUB3D:

Warranty is 1 year RTB for replacements
CPU’s:

AMD: We sell these with a 1-year RTB warranty, our tracking label is used to validate the warranty and CPU`s with no labels will be RTCU O.O.W.

INTEL: Warranty for Retail CPUs is 3 year RTB for replacements. Warranty for OEM products is 1 year RTB for replacements. We must validate that it is a retail CPU before accepting the return. Go to http://processorfinder.intel.com/scripts/default.asp and type in the 5 digit number that can either be found on the CPU or it will be the last 5 digits of the Intel product code

SEMPRON: Warranty for the OEM is validated by the ASL sticker on the CPU. Retail CPU’s should have the serial number which will have been scanned by the warehouse when picking it.
DDR / SIMMS:

Warranty is 1-year RTB; this is validated by our tracking label as with CPU's.
Difusion / AMW (GNR):

Warranty is held directly with GNR from day of purchase, Customer must complete GNR on-line returns procedure www.di-fusion.co.uk. If no Internet, customer can phone 0870 129 4888.
D-LINK:

Warranty is held with D-Link direct, Customer must contact them on 0208 7315555 option 3, from day of purchase.
EPSON:

Warranty is 1 year RTB for replacements
ERGOTRON:

Warranty is 1 year RTB for replacements
EXPONENT:

Warranty is 1 year RTB for replacements
FUJITSU:

We sell Fujitsu Hard-drives with 1-years RTB warranty.
FOXCONN:

Warranty for motherboards & cases with a 1 year RTB for replacement.
GENIUS:

Warranty is 1 year RTB for replacements
GIGABYTE:

Warranty is 1 year RTB for repair. If customer wishes to return to GBT they get 2 years warranty. They can contact GBT by emailing Deborah@gbt-tech.co.uk or telephone 01908 362700 ext 210.
HAYES/ZOOM:

If a customer has an item that fails within 30 days we handle the warranty as normal. If it becomes faulty after this period, the reseller/end user must contact Zoom/Hayes direct on 0870 720 0040. V92 OEM Modems come with 1 year warranty. V92 RETAIL Modems come with 5 year warranty.
HANNS-G:

Hanns-G monitors and TV's are deal driect with Hanns-G on 08718552425.
HP:

Warranty is 1 year RTB for replacements

IOMEGA:

Warranty is deal direct with Iomega www.iomega-europe.com

KINGSTON:

Kingston memory is sold with a lifetime warranty; the 1st year is with us then the remaining years direct with Kingston. Customer can contact them on 01932 738888
LG:

Warranty is held directly with LG. CRT Customers must contact 01234 344206; LCD customers must contact 0870 0131035.
Linksys:

Warranty is held directly with Linksys. Please see the following link to their website. www-uk.linksys.com
MADESAFE:

Warranty is 1 year RTB for replacements
MAX DATA:

Warranty is direct with Maxdata. Customers can contact them on 01344 788920
MAXTOR:

Warranty for Maxtor drives is 1-years RTB. You can check warranties online at the maxtor website
MICROSOFT:

Hardware: Warranty is 1-year RTB for replacements

Software: Warranty is 1 year RTB for credit upon confirmation product is faulty, we need the serial number and product key before we can process return.

MUSTEK:

We sell Mustek items with a 1-year RTB warranty for replacements.
NET-GEAR:

Warranty is 1 year RTB for replacements
NET-LYNX:

Warranty is 3 years RTB for replacements.
PC`S:

Warranty on PC`s is 1-year RTB, 1st year parts and labour included.
RELISYS:

Contact Relisys for honoured Warranty claims on Tel:
CRT / LCD /lcdtv 0870 2642037
lcdtv - above 17" 0870 2642038
SAITEK:

Warranty is 1-year RTB for replacements.
SEAGATE:

Warranty is Direct with Seagate. http://www.seagate.com/www/en-us/support/warranty_&_returns_assistance

Customer may be entitled to more contact Seagate to confirm on 0800 7835177.

SHUTTLE:

Warranty is held direct with shuttle customers must contact 0870 24 89 627. Except in the case of the bare bone units which have 1 year RTB for repairs.
Accessories - Warranty is 1 year RTB for replacements
SONY:

FDD: We sell Sony FDD with a 1-year RTB warranty.
OEM Optical Drives: Warranty is 1 year RTB for repair.
TAURUS:

We sell Taurus power supplies with a 1 year RTB warranty for replacements
TRUST:

Warranty is 1 year RTB for replacements
TOSHIBA:

Warranty for hard drives is 1-years RTB. Notebooks support line: 0810 60110309.
TWINHAN / VISIONPLUS:

Warranty is 1 year RTB for replacements
XFX:

We sell XFX graphics cards with a 2 year RTB warranty for replacements
 

Effective on all RMA's issued after 14/11/2006.
Please be aware, ALL products that are tested and found to function correctly, or have been purposefully damaged, will incur an handling fee of £15 + VAT, and also carriage charges should you wish us to return the item(s) to you, you may of course arrange your own carriage.


RMA request forms

To request an RMA number you need to fill in an RMA form. You can download and complete the form and then fax the printed form back to ASL.
Click here to download the RMA form
Or
Click here to complete an online RMA form.
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